Privacy Policy

For the purposes of the UAE PDPL, Tarjuman is the data controller for the personal data described in this notice. We operate the Platform for individuals, companies, and institutions in the United Arab Emirates who need certified translations for official use.

Privacy requests (access, correction, deletion, or a complaint about how we handle personal data) should be sent to support@tarjuman.ae with enough information for us to verify your identity and locate your request.

This notice does not apply to third-party websites linked from the Platform, payment providers acting as independent controllers for card processing, government authorities that receive a certified translation you submit, or other controllers who process data under their own privacy notices.

We collect personal data that is necessary to quote, translate, certify, deliver, invoice, and support your order, and to operate the Platform securely. The specific data we collect depends on the services you use.

4.1 Account and contact data

4.2 Document and translation data

4.3 Quote, order, and delivery data

4.4 Payment data

4.5 Device and usage data

4.6 Communications

Under the UAE PDPL, certain categories of data are treated as sensitive personal data, including data revealing biometric characteristics, health, ethnic or racial origin, religious beliefs, or criminal record. Identity documents and many legal files you upload for translation can contain sensitive personal data.

We process this data only where it is necessary to provide the translation, certification, attestation, or delivery service you request, to perform our contract with you, to establish or defend legal claims, to comply with law, or where you have given explicit consent. Sensitive data is subject to additional access controls and is shared only with parties that need it to complete the service (for example, a certified translator assigned to the order, or an attestation partner you selected).

If you upload a document that contains someone else’s personal data, you must have the right to provide it to us for translation. You are responsible for informing that person, where required, that Tarjuman will process their data to complete the order.

We process personal data only where we have a lawful basis under the UAE PDPL. The table below summarises our main purposes.

We share personal data only where necessary for the purposes above and subject to appropriate safeguards. We do not sell your personal data.

8.1 Linguists and quality reviewers

Certified translators and reviewers who work on your order receive the files and instructions needed to produce the translation. They are bound by confidentiality and data-protection terms.

8.2 Attestation and courier partners

If you add attestation or courier, we share the delivery details and documents those partners need to complete that add-on. They act as processors or separate controllers depending on the service.

8.3 Service providers (processors)

We use providers for cloud hosting, file storage, email, customer support tools, analytics, and payment processing (including Stripe). These providers process data on our instructions under contractual terms and are not permitted to use it for their own independent purposes, except where they are independent controllers (for example, Stripe for card data).

8.4 Authorities and professional advisers

We disclose personal data where required by UAE law, a court, or a regulator, or to our lawyers, auditors, and other advisers bound by confidentiality. We do not submit your translation to a government authority on your behalf unless you have asked us to do so as part of an ordered service.

Some providers or linguists may be located outside the UAE. Under the UAE PDPL, we transfer personal data outside the UAE only where an adequacy decision, an appropriate contractual safeguard, a necessity recognised by the PDPL (including performance of your contract), a legal obligation, or your explicit consent applies.

You can ask us for more information about the safeguards used for a specific transfer by writing to support@tarjuman.ae.

Card payments are handled by our payment-services provider, which is PCI DSS compliant. We do not store the full primary account number, CVV, or full card data on Tarjuman systems. We may store a payment token or transaction reference so we can confirm payment, issue refunds, and keep accounting records.

We keep personal data only for as long as we need it for the purposes in this notice, or as long as law requires. Retention depends on whether an account or order is still active, UAE tax and accounting rules, limitation periods for legal claims, complaint handling, and security needs such as fraud prevention.

Source files and translations are kept for as long as needed to complete the order, provide certified copies you may still request, meet accounting obligations, and resolve disputes. After the applicable period, we delete or anonymise the data so it can no longer be associated with you. Anonymised or aggregated statistics may be kept for service improvement.

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The Platform is intended for adults aged 18 or over. We do not knowingly market to children or collect personal data directly from minors. We may process a minor’s data where it appears in a document you upload (for example, a birth certificate or a child’s passport) because you asked us to translate it. In that case you confirm you are the parent, guardian, or otherwise authorised to provide that data.

If you believe a minor has created an account or uploaded files directly, contact support@tarjuman.ae so we can delete the data where the law allows.

We apply technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, loss, or destruction. These include encryption in transit, access controls, logging, vendor due diligence, and employee confidentiality obligations. Identity and legal files are treated as confidential throughout quoting, translation, and delivery.

No online system is completely secure. If we become aware of a personal-data breach that is likely to result in a risk to your rights and freedoms, we will notify the UAE Data Office and affected individuals as required by law. Please use a strong unique password, do not share your login, and tell us promptly if you suspect unauthorised access.

To exercise these rights, email support@tarjuman.ae. We may need to verify your identity before responding. We will reply within the period required by the UAE PDPL. There is normally no fee, but we may charge a reasonable fee or refuse a request that is manifestly unfounded or excessive, as the law allows.

Please contact support@tarjuman.ae first so we can try to resolve your concern. If you are not satisfied, you may lodge a complaint with the UAE Data Office, the federal data-protection regulator.

We may update this notice to reflect changes in our services, the law, or regulatory guidance. When we make material changes, we will post the updated notice on the Platform, update the “Last updated” date, and notify you where appropriate. Please review this notice from time to time.

This Privacy Policy and any matter arising from it is governed by the laws of the United Arab Emirates, including the UAE PDPL and its implementing regulations.